Baja Wine Country

richard colman

From

This is an update to my previous review. Baja Bound, unbidden on my part, reached out to me to...sist. They coordinated a contact with CHUBB, and the insurance company made me whole by paying for damage sustained to my car. They even reimbursed the $300 payment (or bribe or ...) made to the other party. This is by far the best treatment ever received from an agency or insurance company. I can strongly recommend both Baja Bound and CHUBB. ------------------------------------------------------------------------------------------------------------------- This review is about the insurance process in Mexico with US agents. I have driven in Baja many times, but never had to use my Mexican auto Insurance. This time I did, and it is not a pretty picture: Having purchased a daily CHUBB insurance policy through BAJA BOUND, I drove across the border for a dental appointment. Almost immediately, I had a non-injury minor-moderate collision with another car. We waived each other down, drove a couple of blocks to a side street. We got out to exchange information and discuss - my spanish is extremely poor while the other driver spoke better English. He blamed me for the collision. I showed him my insurance policy. He said it was invalid. He called in a Policia Municipal officer who spoke little English. I showed my policy again. We would have to go to the policer station to work this out - not good! I called CHUBB in Mexico to report the incident and for help. Meanwhile, the other guy said that US$1,000 would settle his interest. I said: "no, forget it - I have insurance!" I asked the CHUBB agent to intercede and handed my phone to the Policia - they talked for a while and nothing happened - off to the Police Station!! I told the guy I was in pain, needed to go to the dentist, and offered him US$300, He said yes and took the money. The cop said to both of us: " OK, are you both satisfied?" We said yes. He left, I drove off, and went back across the US border. My CHUBB policy was apparently useless. I wrote a long note to BAJA BOUND about what happened, but never heard back from anybody. Apparently a slick website does not guarantee anything.

Ralf Strathmann

From

This is the fourth time we’ve worked with Baja Bound  Agent-  Michel Lopez when traveling...om California to Mexico. The customer service is always top-notch. Last time we were in Mexico in 2024, we got involved in a minor accident right by the border in Tecate. The local insurance sent an agent, but he was delayed by four hours. The sun had set, we had two kids in the car, and we were in an area that didn’t feel safe. Michel stayed on the phone with us the entire time, coordinating between us and the Mexican insurance representative. She went above and beyond and ultimately arranged for us to leave the site without waiting for the delayed agent. That decision quite literally saved us. I can’t be grateful enough, and it’s absolutely time to mention her in a review. Five stars couldn’t be better. Thank you, Michel.

Jim Manos

From

If your driving into Mexico, insurance is a must, even if going for a few hours! I’ve been...ng to Mexico for over 50 years and have found Baja Bound Insurance to be the best! Easy app to work with, competave pricing, and no hassle service! 5-Stars to Baja Bound!