Once you cross the border into Mexico, your U.S. or Canadian insurance cannot legally help you prove your financial responsibility. Mexican insurance will instantly show authorities that you are able to pay damages to third parties even if you are not at fault. At Baja Bound, our policies are provided by HDI Seguros (formerly Genworth Seguros) located in Guanajuato, Mexico (part of the HDI-Gerling and Talanx family of companies) and Chubb Seguros, the Mexican subsidiary of Chubb located in Mexico City. Only those written by a Mexican company are valid.
Yes. Baja Bound Insurance Services is a U.S. based agency, however we have a California Surplus Lines insurance license which allows us to represent and sell insurance from the Mexican insurance market. Our license number is 0D25373 and may be checked on the California Department of Insurance Website. We recommend checking the license of any Mexican insurance website you are thinking to do business with.
Our office hours are Monday-Friday 9am - 5pm Pacific time. You may reach customer service at 1-888-552-2252.
Yes. All transactions and information are secured with SHA-256 with RSA Encryption.
We accept Visa, Mastercard, American Express, Discover, and money orders. Checks are also accepted for six month and annual policies. If you would like to pay by check or money order, we will finish your policy upon receipt and email your policy information to you.
Baja Bound cancels and refunds policies as per the guidelines outlined by the insurance underwriters we represent. If your policy has not begun, you may cancel your policy anytime online by logging into your account, clicking on the More button to the right of your policy information and selecting Cancel. The policy premium will be refunded in full.
If your policy has begun, cancellations and refunds are calculated by the daily rate, not prorated. Unearned premium may be refunded. For long term policies, premiums are fully earned by the insurer generally within the first 20-30 days of use. Policies cannot be refunded if a claim has been filed.
Notify Baja Bound immediately to request a policy cancellation and refund by contacting us.
Answers about our insurance coverage may be found by visiting our FAQs about Mexican insurance. Please feel free to call us at 1-888-552-2252.
At this time we offer coverage for autos, trucks, motorhomes, RV's, motorcycles, ATV's, buses (non-commercial), trailers, boats and personal watercraft. However, we can refer you to people who sell other types. Use the contact form or send an email to service(at)bajabound.com and we will be happy to help you.