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Filing a Claim

All claims must be reported before you leave the Republic of Mexico. Any claim not reported may be subject to denial.

  • HDI Seguros toll free within Mexico 01-800-019-6000 or direct 01-477-710-4781
  • ACE Seguros toll free within Mexico 01-800-801-0117 or direct 01-818-864-9322

HDI or ACE will need the following information:

  • Policyholder's name
  • Policy number
  • Agent's name
  • Description of the insured vehicle
  • Description of third party's vehicle (if applicable)
  • Coverage in force
  • Exact location of where the event took place
  • Telephone number (if available)
  • Brief description of the event

How to Keep in Touch with the Insurance Company Once You are Home

HDI or ACE will inform you of the next steps to take and how to stay in contact during the claims process.

How to contact HDI Seguros:

HDI Seguros works with International Claims Service to help facilitate the claim and provide information to you once you have returned home.
The toll-free number for HDI Seguros is 1-800-284-9783.

How to contact ACE Seguros:

ACE Seguros can be contacted from the US by dialing their US toll free number:
The toll-free number for ACE Seguros is 1-844-804-9288

If you have any questions or concerns, please feel free to contact us as well, toll free 1-888-552-2252 or use our contact form.

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