Pierre Preston

From

I purchased an insurance policy for Mexico (indirectly) through Baja Bound and it was relatively...ood value for money. I had the unfortunate experience of putting a claim through as a pick up truck rear ended me and ran whilst I was in the desert on my motorbike in Baja. The claim process with the Mexican side of the insurance (as it is not Baja that provides the insurance directly) was PAINSTAKINGLY long. However throughout the process Yara from Baja B was absolutely incredible. Consistent with communication and persevering in her attempts to get everyone else to do their jobs properly. I honestly would have lost the will to get my money back without her. It took about seven months to get the Mexican side of the insurance to pay out so you better not be in a rush. All in all, decent insurance company, without whom I'd have kissed goodbye to several thousands as despite speaking Spanish enough to converse comfortably. I don't think I'd have gotten anywhere without Yara. Si puedes leer esto, muchísimas gracias Yara, fue un placer de platicar contigo, siempre estaré agradecido de tu apoyo y tu paciencia!

Kyra Sacdalan

From

One of the best Insurance experiences I've had. One, the prices are very very fair, especially...sidering how high the risk is you're taking when bringing your vehicle over the border. We were in Sonora for work, and one of our passengers had taken the keys saying they were just doing some work from the car. They decided, on their own and without permission, to drive the SUV up the hill for "better service". But being a novice to Mexico, this person was paying little attention to the road ahead, complacent because they were on a road adjacent to the highway. And while dazing off at the dunes, they didn't see the wire secure across part of the road, ultimately rolled the vehicle and totaled it. After just a couple of weeks working with the agents and the local authorities, we received the FULL insured claim for the incident. We never felt anything but helped. There was no crazy interrogation meant to catch you off-guard and make you feel small which we've experienced with other agencies. We had a Baja Bound representative reach out to us personally and make sure we are being helped properly at all times. She never made us wait too long for a response. We live full time in Baja and wouldn't choose any other business to cover all of our vehicles - from cars to motorcycles and I hear they are covering homes soon - ever. Thanks Geoff for having our backs!

Kelly Morris

From

I’ve used them for years and it’s always been quick and easy to get our insurance when...ng to Baja. I’m reviewing now because I just had one of the best customer service experiences ever. We had gone to Baja last week for the day and on the drive I got 24 hour liability coverage for our car. A couple days after getting home Angela from Baja Bound emailed to see how the trip went and I emailed back great but I had forgotten that we have a yearly policy as drivers in Mexico until Jan 2025 when I purchased the insurance for the day-duh! Angela checked with the insurance underwriters, explained the situation and they refunded what we paid for the day. It wasn’t even on my radar to try to get a refund, I told her because I had thought it was funny that I’m such a knucklehead. It’s really, really refreshing to deal with someone who is so conscientious and diligent about their job. It’s so rare people actually do their job effectively much less going above and beyond like this. Thank you Angela and Baja Bound for your service!