Frequently Asked Questions

1. Why do I need a Mexican insurance policy?
2. Why should I choose Baja Bound Insurance Services over other agencies?
3. Can an insurance agency based in the U.S. sell Mexican insurance?
4. Is the insurance I am purchasing from Bajabound.com, and Baja Bound Insurance Services, Inc. valid Mexican insurance, and will it cover me while I am in Mexico?
5. Does Baja Bound Insurance Services have a privacy policy?
6. What are your business hours?
7. Is the online process safe?
8. What forms of payment are accepted?
9. What is your refund policy?
10. What about other questions regarding Mexican insurance for automobiles, trucks, motorhomes, RV's, buses, motorcycles/ATV's?
11. Does Baja Bound issue other types of Mexican insurance, including commercial vehicles, home, aircraft and traveler's insurance?

You may also like to read FAQs about Mexican insurance.

1. Why do I need a Mexican insurance policy?

Once you cross the border into Mexico, your U.S. or Canadian insurance cannot legally help you prove your financial responsibility. Mexican insurance will instantly show authorities that you are able to pay damages to third parties even if you are not at fault. At Baja Bound, our policies are provided by Genworth Seguros (formerly GE Seguros) located in Guanajuato, Mexico (a Mexican subsidiary of Genworth Financial) and ACE Seguros, the Mexican subsidiary of ACE-INA located in Mexico City. Only those written by a Mexican company are valid.

2. Why should I choose Baja Bound Insurance Services over other agencies?

• Baja Bound Insurance Services has sold Mexican insurance since 1994 and was one of the first online to sell Mexican insurance in 1999. We are regulated by the California Department of Insurance. Our license number is 0D25373, and you may check our license status by visiting the Department’s website: http://www.insurance.ca.gov/0200-industry/0100-license-status/. We also hold licenses in various other states.
• We carry an active professional liability policy that may cover you in case of errors and omissions on your Mexican insurance policy.
• Baja Bound is also a member of the Better Business Bureau Online Reliability Program. We were honored with a Torch Award from the bureau in 2004 for exemplary business practices.
• Protection of your information is very important to us. Our website is checked daily by Hacker Safe. Our website uses SSL (Secured Socket Layers) and GeoTrust secures your online transaction. We do not share your information with third parties. View our privacy policy.
• We only represent Mexican insurance companies with U.S. and worldwide subsidiaries. Genworth Seguros is part of the Genworth Financial family and ACE Seguros is part of the ACE-INA family. Both companies settle claims in U.S. dollars and you may get your vehicle repaired in the U.S.
• Customer service is our priority. If you have any questions about Mexican insurance or would like help to purchase a policy, please contact our customer service representatives Monday – Friday 9am – 5pm Pacific time.
• Our company believes in giving back to the community. We support many non-profit organizations whose mission is to strengthen the communities of Mexico. Visit our community pages.
• Check out our "Compare Us" page to use as a guideline for shopping for Mexican insurance.

3. Can an insurance agency based in the U.S. sell Mexican insurance?

Baja Bound Insurance Services is a U.S. based agency, however we have a Surplus Lines insurance license which allows us to represent and sell insurance from the Mexican market. Valid Mexican insurance policies are offered from Mexican underwriters like those we represent, Genworth Seguros and ACE Seguros.

4. Is the insurance I am purchasing from Bajabound.com, and Baja Bound Insurance Services, Inc. valid Mexican insurance, and will it cover me while I am in Mexico?

Yes, the insurance you are buying is valid and legitimate Mexican insurance and provided by either ACE Seguros (subsidiary of ACE-INA) or Genworth Seguros (subsidiary of Genworth Financial). At this time, Baja Bound Insurance Services, Inc. does almost 100% of its business online.

We are members of the San Diego Better Business Bureau OnLine program. You can access our business report on the San Diego Better Business Bureau web site by clicking on the logo below. We are members of the San Diego Convention and Visitor's Bureau and have been featured in Lonely Planet's Baja California guidebook. In addition, we help support numerous non-profit organizations on both sides of the border, which can be viewed on our community pages.

5. Does Baja Bound Insurance Services have a privacy policy?

Your privacy is important to us. Baja Bound Insurance Services, Inc. will not share, rent, sell, or in any way furnish to outside agencies or parties any of the information you provide us through this web site. Please read our full privacy policy to learn more.

6. What are your business hours?

Our office hours are Monday-Friday 9am – 5pm Pacific time. You may reach customer service at 888.552.2252

7. Is the online process safe?

Yes. All transactions are authenticated securely by GeoTrust.

8. What forms of payment are accepted?

We accept Visa, Mastercard, American Express, Discover, personal checks and money orders. If you would like to pay by check or money order, we will finish your policy upon receipt and email your policy information to you.

9. What is your refund policy?

If your policy has not begun, you may cancel your policy anytime online by visiting your account, and clicking on "Cancel" on the menu to the right of your policy. The entire policy premium will be refunded.

If your policy has begun, whether or not it may be cancelled depends upon how much time has passed since the policy began. The refund is calculated according to the premium earned on the number of days used. Premiums are fully earned by the insurer within the first thirty days they are active. We cannot cancel any policies when a claim has been filed. If you need to cancel a policy or change a vehicle, please call our office toll free 1.888.552.2252 Monday-Friday 9am – 5pm Pacific time.

10. What about other questions regarding Mexican insurance for automobiles, trucks, motorhomes, RV's, buses, motorcycles/ATV's?

If you have any questions, don't hesitate to call us at (888) 552-2252. Start a quote.

11. Does Baja Bound issue other types of Mexican insurance, including commercial vehicles, home, aircraft and traveler's insurance?

At this time we do not offer coverage for anything other than automobiles, trucks, motorhomes, RV's, motorcycles/ATV's and buses (non-commercial only). However, we can refer you to people who do. Use the contact form or send us an email and we will be happy to help you.

If you couldn't find your answer here, please use our contact form or send email to: service(at)bajabound.com.