About Our Privacy and Security Policy

About Our Privacy and Security Policy

Your privacy and the security of your information are important to us. We make every effort to ensure that your privacy is protected and your information is secure. This policy discloses the privacy and security practices for Baja Bound Insurance Services, Inc. and Bajabound.com. Our Privacy and Security Policy applies solely to information collected by this website.

Summary

Our Privacy and Security Policy will help you understand:

  • What personal information is collected from you through our website
  • How it is used to provide insurance to you
  • Who may have access to your information
  • Your information is only used to provide you with Mexican insurance coverage
  • What choices are available to you regarding the use of your information
  • How you may view and correct any inaccuracies in the information
  • The security procedures in place to protect against the misuse of your information

What information is collected?

  • Our online Mexican insurance application: Bajabound.com collects personal information you have entered voluntarily into our online Mexican insurance application including email address, name, date of birth, address, phone number, driver's license number, vehicle information, including VIN and plate number, and credit card number.

  • Website cookies: The Bajabound.com website uses cookies. In most cases these cookies are temporary and are used to store session information so that our system can remember you once you have logged into your account or have started the process of purchasing insurance from us. Our site needs to be able to store these temporary cookies in order for you to able to purchase insurance with us or log into your account. These temporary cookies are automatically erased once you have logged out of your account, or close your browser. For some users who have come to us from an affiliate partner website, we store a persistant cookie which lasts for 60 days, and which simply stores the identity of the referring affiliate website.

  • Browser Information: Baja Bound automatically receives and records information from your computer and browser, including your IP address, software and hardware attributes, and the page you request.

  • Chat system: Baja Bound uses a third party chat software provider, Provide Chat. When you initiate a chat with us, the chat software provides Baja Bound with your country, state, and zip code; your IP address, Internet Service Provider, and the website link that referred you to our website. To chat with us, you may enter your email address and name, but it is not required. Provide Chat’s Privacy Policy

How is it used to provide me with insurance?

Upon filling out our online Mexican insurance application, we store your information in your personal account. Some of the information you provide to us will be on your Mexican insurance policy. The Mexican insurance companies we represent, ACE Seguros, HDI Seguros, and Mapfre Seguros have access to the information listed on your policy.

Who may have access to my information?

Your information is solely for the use of Baja Bound Insurance Services, Inc. and the insurance companies we represent - HDI Seguros, ACE Seguros, Mapfre Seguros, and their third party providers - while providing you with Mexican insurance coverage and travel services (ie. Roadside assistance).

View ACE’s Privacy Policy

View HDI's Privacy Policy

Your information is only used to provide you with Mexican insurance coverage.

Baja Bound Insurance Services, Inc. does and will not share, rent, sell, or in any way furnish to outside agencies or parties (except those listed above) any of the information you provide us through this web site unless required by law.

How do you use my email address?

  • Upon creating your account, Baja Bound sends an email to you regarding the features of your new account and how to access it.
  • Upon purchasing a policy, Baja Bound sends out two email notifications. One of the emails includes the policy as a downloadable attachment for your records.
  • If you purchase a six month or an annual policy, Baja Bound emails out an expiration notification about six weeks and three weeks before the policy expires. You may not opt out of the expiration notifications.
  • Occasionally Baja Bound emails important information regarding Mexican insurance policy changes or updates.
  • If you opted in, you will receive the Baja Bound Bulletin, an online, monthly travel newsletter. You may unsubscribe from the Bulletin at any time by clicking on "Unsubscribe" at the foot of the newsletter.

How may I access my information or verify its accuracy?

You may access your account to immediately view your information or you may call us or email us for assistance. From your account, you may:

  • View your information
  • Change/correct your information
  • Delete your information from Baja Bound's system

If you have issued a policy on our website, then deleting information from your Baja Bound account will not delete policies on file or delete your information from our Mexican insurers' databases.

How does Baja Bound ensure website security?

Securing and protecting your information is a top priority for our company. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. All of our online transactions are handled securely via 128 bit Secure Sockets Layer. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. In addition our web and database systems meet industry standards for security and data integrity. Specifically, our site complies with Payment Card Industry (PCI) requirements for online handling of customer information and credit card transactions.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Changes to Baja Bound's Privacy and Security Policy

Our Privacy and Security Policy may change at any time. Please be sure to review it when you visit our website.

Links to Other Websites

Baja Bound provides links to other websites you may be interested in as a convenience. Please review the privacy policies of those websites.

Use of Our Website

By using our website and entering your personal information, you are agreeing to the terms of our Privacy and Security Policy and Terms of Purchase. Please review these policies when using our website.

Would you like to contact us?

If you have any questions about or Privacy and Security Policy or Terms of Purchase, please contact us at 1-888-552-2252 or via email.

(Last updated November 3, 2013)