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Translated by Julio Garci-Crespo from the Spanish press release
If you are thinking of acquiring insurance for your vehicle or renewing your policy, other factors than price should be considered in order to make the best possible decision. Remember that making the right choice is much easier when you have all the necessary information at hand.
The National Commision for the Protection and Defense of Consumers of Financial Services (Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros CONDUSEF*) published the results of its Second National Survey on the quality of services provided to clients, which was conducted among customers of 18 of the 27 insurance companies that provide auto insurance in Mexico. With 100 points being considered the ideal score, the average quality of services provided increased to 88, compared to the 75 points recorded in the 2008 survey.
According to the survey, the insurance company on a national level that provides the most complete service to its clients is HDI (formerly Genworth), with 91 points. Regarding the quality of services provided, the CONDUSEF determined that for service involving physical damage requiring the use of a repair shop the general average was 88.4 points, with HDI as the best qualified with 92 points. Regarding total theft the average score was 85.3 points, and HDI came in on top with 90 points.
CONDUSEF emphasized that in spite of the good results reflected in the survey, there are areas in which the insurance companies have room for improvement. For instance, it is necessary to shorten the amount of time vehicles spend in repair shops, because in that area the average score was 77 points, with HDI Seguros and BBVA Bancomer having the highest results at 82 points.
*Who is CONDUSEF?
CONDUSEF is a public institution that is part of the Ministry of Finance (Secretariat of Finance and Public Credit). Their mission is to pursue an equal and fair relationship between financial institutions and consumers of financial products, and continue with the progressive development of products and services that support consumers. CONDUSEF has two different approaches, one preventative and one corrective. On the preventative side, they promote financial education. On the corrective side they provide solutions to complaints presented by consumers of financial products and services.
Above information is from the CONDUSEF website. Visit their site to learn more.