ACE Platinum Assist Summary

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Platinum Assist description
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ACE Seguros

All ACE Seguros policies include Platinum Assist, a comprehensive legal, medical and roadside assistance service. Platinum Assist is available 24 hours a day and staffed with bilingual professionals. The service includes:

Legal Assistance and Bail Bond:

  • Legal defense & bail bond in the event of a car accident. This will provide you with legal protection, presence of a lawyer and legal defense. Bail bond(s) if necessary will be posted up to US $30,000 (or its equivalent in pesos).
  • Legal assistance case of damages to third parties (bodily injury and property damage)
  • Legal assistance in case of robbery, assault, or violation

Medical Assistance - Available for up to four people:

  • Air ambulance in case of emergency
  • Land ambulance transportation
  • Medical references available 24 hours a day for medical visits at medical centers and medical visits at the patient's location
  • Airplane tickets to place of residence or to destination in case of serious injury or illness
  • Airplane ticket and hotel for a relative or friend to visit insured in case of serious injury or illness

Roadside Assistance:

  • Services provided in case of lockout, flat tire, lack of fuel or dead battery
  • Towing to nearest repair shop or up to US $300 limit to another location
  • Rental car in case of mechanical failure of vehicle

Additional Features:

  • Airplane tickets for up to four people in case vehicle is a total loss, stolen or being repaired for an extended period
  • Tourist information such as weather, sporting events, museum schedules and travel reservations
  • Urgent message services
  • Cash advance

"Insured with you 3 years ago and was pleased with the service." - S.M., Victoria, B.C..

"Great site - really easy to use. Can’t think of any improvements now..." - K.F., San Diego, CA.

"This was easy-I am very pleased." - J.A., Tucson, AZ.

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