All ACE Seguros policies include Platinum Assist, a comprehensive legal, medical and roadside assistance service. Platinum Assist is available 24 hours a day and staffed with bilingual professionals. The service includes:
This insurance coverage is for tourist visitors to the Republic of Mexico. Mexican registered, licensed and plated vehicles and Mexican nationals residing in Mexico do not qualify for this insurance coverage.
All claims must be reported to ACE Seguros before you leave the Republic of Mexico. Any claim not reported will be subject to denial. Please call toll free within Mexico 01-800-362-7288 or direct 01-818-374-8053. To find out the status of a claim once you have returned from Mexico, call 01-818-374-8053.